Paper on international business Assignment Example | Topics and Well Written Essays - 1250 words

Paper on international business - Assignment Example There are two main existing strategies that XYZ used and need to keep using to keep the business profitable. As we look at those strategies those they should not change and need to find a way to keep them in their operation plan: Price and shipment- By offering the cheaper price in their products and free shipment had help to attract their customers and get new ones through the word of mouth. XYZ will always succeed when the customers is looking for better products. Customer Service- Customer receives great customer service in the product that they buy and when they return product back to the company. The customers only have to deal with one company not other company that advertises the product in the web site. One of the important strategies to study is the feasibility study. Feasibility study is an important phase in the development process. It enables the developer to have an assessment of the product (like XYZ 's soaps, detergents, etc) being developed. It refers to the feasibility study of the product in terms of outcomes of the product, operational use and technical support required for implementing it. Feasibility study should be performed on the basis of various criteria and parameters. The various feasibility studies are (1) Economic Feasibility, (2) Operational Feasibility and (3) Technical Feasibility. It reEconomic Feasibility: It refers to the benefits or outcomes. We are deriving from the product as compared to the total cost we are spending for developing the product. If the benefits are more or less the same as the older system, then it is not feasible to develop the product. The development of the new product greatly enhances the accuracy of the system and cuts short the delay in the processing of the product. Operational Feasibility: It refers to the feasibility of the product to be operational. Some products may work very well at basic implementation but may fall in the real time environment. It includes the study of additional human resources required and their technical expertise. Technical Feasibility: It refers to whether the products available in the market fully support the present new one. It studies the pros and cons of using particular product for the development and it's feasibility. It also studies the additional training need to be given to the people to make the product work. FDI FDI (Foreign Direct Investment) is of great significance for production as well as consumption of goods. It is through trade that goods produced at particular places are equitably distributed among users. With the help of trade goods are made available to consumers at the time of their need. It removes the hindrance of persons by bringing together producers and consumers who are widely scattered. Advantages of FDI for XYZ are outlined below: It enables the company to concentrate on the production activities; otherwise they would have to go in search of consumers for goods they produce. Trade makes goods available to consumers who can concentrate on their own occupations. It results in specialization and large-scale production as the markets are now spread over wide territories. Sale of goods from one country and purchase of goods form other countries. It provides avenues of employment to various

The point in my career Essay Example for Free

The point in my career Essay I never thought of myself as being confident or even reliable.   It sounds worse than it is, I actually never committed to a job or a project that I felt I could not complete.   But I was at a point in my career or even in life in general where I was ready for a major challenge.   I applied for a job with a large school district in the area for an Associate Director position.   This was a big step for me since I always felt my work was nothing out of the ordinary. Part of the interview process was to answer the question, why should we hire you.   In my thought process I began realized the great achievements I have had in my previous jobs.   I talked about my duties and responsibilities, my projects and accomplishments.   I told them how I completed a 5 year back log that no one wanted to touch on my first three months of my first job.   I recalled how appreciative school administrators were when I was able to help them understand their school budget and financial condition. I explained my participation in developing an integrated financial system for the largest school district in the State.   As I answered this question and many more like it, I realized that I am a reliable person that can take on challenges and be sure to complete them.   I also told them about a 2 year program I completed in School Business Management.   I am knowledgeable, innovative and dependable.   My interview was beginning to be impressive.   My confidence during the interview was obvious but appropriate. I ended up getting the job as Associate Director and I entered that position with great confidence.   I knew I had the skills and determination to succeed in that position. I no longer doubted my reliability because in retrospect, I have been extremely reliable exceeding all expectations.   I was able to accomplish major projects in that position and serve my employers and community well.

Marxs Theory of Alienation

Marxs Theory of Alienation In my essay I will attempt to demonstrate that while alienation in many respects seems of only limited use as a concept for understanding contemporary working lives, it has been critical in shaping our current understanding and practices of work. I intend to look at the work of Karl Marx among other sociologists to show how the introduction of capitalism into industrial production in particular developed feelings of alienation in peoples working lives. I have chosen to specifically focus on Marx as I find his thoughts and ideas on alienation to be of key importance in our current understanding of labour. I will principally be looking at his Alienation Theory, which was his belief that our labour in society developed different forms of alienation, and how, if at all, this determines our inherent human being. I plan to assess whether theories on alienation at work are still relevant in modern society, and how they have contributed to our current understanding of contemporary working li ves. Work, in its physical features and its linguistic description is socially constructed; there is no permanent or objective thing called workwhat counts as work cannot be severed from the context within which it exists, and that context necessarily changes through space and time (Grint, 1998, 11). Karl Marx believed labour was at the heart of humanity, and that the conditions under which we work can vary. He felt that alienation was a systemic effect of capitalism which exploited workers and created a sense of isolation in peoples working lives. He believed that under a capitalist regime workers unavoidably lose any control they have over their lives by having the control over their labour taken away from them. According to Marxs Alienation Theory, there are four forms of alienation in labour, the first being alienation from the product of work. Marx states that when a worker is producing something for someone other than themselves, especially when they do not even know who they are producing the item for, the product often becomes alien to them. In this situation the worker will not have any emotional connection with the end product they have created. In this way Marx gives the worker a direct connection to the product, which in turn, alters it from being simply an abstract o bject. Furthermore, Marx suggests that the product, which he believes ought to create a positive connection, instead holds a negative disconnection. According to Marx, when a person works for others and not for themselves they can be seen to be working in an alienating situation simply to receive their basic requirements to get by. Marxs second form of alienation is alienation from the activity of work. This alienation occurs as a result of the worker being alienated from the product they create, as this means they must also be alienated from the process they undertook to make it. Marxs aversion to capitalism is linked to this theory which proposes that as humans are working solely for survival, the work is required of them by others and so not natural. In which case the worker will not be working for themselves but instead for others and so will inevitably become estranged from the process of work. The third form of alienation is alienation from species being, meaning people become detached from their personal creativity and in a sense the heart of humanity. Marx maintains that the activity of work requires workers spiritual energy and therefore when a worker is alienated from the practice of work it is impossible for them to give themselves fully to their work hence becoming alienated from their basic human roots. If the process of labour which is in our innate essence becomes alien to us, then we may become alien to ourselves in some way. Marx attempts to convey that work is something that ought to be a natural instinct to humans, not something carried out purely for survival. He refers to humans as active producers which contradicts the idea of people being alienated from their working lives. When a worker is forced to produce something for others and not for themselves they will see labour purely as a means of survival which will become a burden they are forced to monotonou sly repeat and hence may end up becoming alienated from themselves. The fourth and final form of alienation in Marxs Alienation Theory is alienation from others. When a worker is forced to produce a product for someone else they too will become alien to the worker, and so in this way people become alienated from other humans, which can lead to a breakdown in society. This can give rise to a type of hostility as the worker may feel they are required to do work for others with more cultural capital and so a class division can arise. Marx says of this form of alienation, If man is related to the product of his labor, to his objectified labor, as to an alien, hostile, powerful object independent of him, he is so related that another alien, hostile, powerful man independent of him is the lord of this object. If he is unfree in the relation to his own activity, he is related to it as bonded activity, activity under the domination, coercion, and yoke of another man (Marx, 1844, 57). So, how useful is this theory of alienation as a concept for understanding contemporary working lives? Marx likens humans to animals only doing what we must to survive. In an ideal world we would participate in work for the love of it as we believe it is meaningful and valuable. Marx claims that under capitalist industrial production systems in society people become alienated at work as a result of their loss of control. Capitalism creates a system where by the worker gives more power to the capitalist by producing better products. So it can be seen that the more the worker produces the more they must rely on that product. Marx says, Labour, to be sure, produces marvellous things for the rich, but for the labourer it produces privation. It produces palaces for the wealthy, but hovels for the worker. It produces beauty, but cripples the worker. It replaces work by machines, but it throws part of the workforce back to a barbarous kind of work, while turning others into machines. It produces sophistication, but for the workforce it produces feeble-mindedness and idiocy. (Marx, 1844, 30) The relevance of Marxs theory today seems limited. It is easy to see that at the time of Marxs writing a large contributing factor to alienation at work in the 19th century was the revolutionary form of labour named Fordism, which refers to the production methods used by Henry Ford in creating the Ford cars. C20th Marxist Antonio Gramsci often used the example of Fordism in his work on mass production and consumer culture. Ford was heavily influenced by Frederick Taylor who developed scientific management, and aimed to improve labour productivity. The system was created to improve productivity and enable mass production; it was successful in cutting the cost of production but also heavily deskilled labour. It saw a high turnover rate of staff and prompted numerous strikes due to workers resistance to speed control and oppressive forms of work. It took any control away from the workers by making them work to the pace of the assembly line; on top of this workers rarely got to see what they were making as each worker would be in charge of such a small part of the total creation of the product. Workers often complained the labour was solely about profit motive and their power was completely subsumed by the managers who deskilled the workers to gain control and eliminate their power and decision making. Scientific management so called is an attempt to apply the methods of science to the rapidly increasingly complex problems of the control of labour in rapidly growing capitalist enterprises. It lacks the characteristics of a true science because it assumptions reflect nothing more than the outlook of the capitalist with regard to the conditions of production (Braverman 1974, 86). But work today is far broader than mass production in a factory setting. In her article Alienation and New Work Practises Reconstructing a Classical Concept Amanda Damarin argues, Existing concepts of alienation are inadequate for capturing the relationships among workers, tools, and labour processes that exist in new work organizations. Marx assumes that production is industrial (standardized and fixed), that employers own the means of production, that ownership is coextensive with control, and that only relationships between workers and employers are significant in shaping the experience of work. (Damrin, 2005, 2). One need only think about the growth in the service sector or indeed the health care industry to realize that Marxs Theory of Alienation is deficient in fostering our understanding of contemporary working lives. For example, he focuses principally on the labour form of manufacturing, whereas if we were to look at retail Marxs description of the 4 forms of alienation seems less pertinent. In retail there is no product being created in the shop and so less chance of shop assistants to feel alienated from it. Likewise although they may be selling to others it would never be the case that they would sell to themselves so they are less inclined to feel alienated from their fellow man. They can experience contact with the customers but not feel like they work directly for them so in this way I believe there wouldnt be predominant feelings of isolation. But if Marxs theory about the forms of alienation can take seem less relevant to todays working environment; one cannot ignore the fact tha t work can indeed leave people feeling isolated or powerless. Marx views work as central to the human experience. But why does man work? Looking to Maslows Hierarchy of Needs, we see employment fulfilling level 2 Safety needs but also, beyond that, our need for Love and Belonging can often be met via work. Even people in the most mundane of jobs often look to their co-workers as valuable providers of community. Marx posits that proper work (that is not under a capitalistic regime) also provides people with a sense of self-worth and achievement. But clearly this is true in current day working lives, even in capitalistic economies. Indeed Durkhiem, contrary to the views of Marx and Engels, gave a positive analysis of the industrial society, with less emphasis on capitalism. He spoke of a more heterogeneous society and a more segregated division of labour where people are more dependent on one another. This interdependence he felt brought people together as you have to go to others to receive the necessary products for daily life. So society was v iewed more as a body that functions together as a whole. It is important to remember that Marxs alienation theory was part of his earliest work and possibly an opening thought into his later more developed work on capitalism as an economic structure within society. If it is true, as I believe, that many of Marxs theories have significantly less relevance since advancements made after the industrial revolution, I believe it is equally true that much of his work on alienation has been crucial in shaping our contemporary understanding and practices of work. For example even in todays factory setting, workers are now often asked for their opinions and suggestions to improve conditions at the work place. And with 360 degree feedback becoming the norm in the Western workplace, workers can comment on their managers performance too which gives them a sense of control over their working conditions and allows their voices to be heard. It is not inconceivable to imagine that the introduction of worker voice was aided by Marxs concerns about alienatio n. In fact a highly successful British retailer, John Lewis Partnership, which I worked at for several months, was founded on the principles of total employee ownership with the thought that this would create a direct link to the success of the business. However these improved environments in work places are witnessed predominantly in Western countries; factories in the developing world can be seen to maintain conditions much more akin to that of the 19th century factories in Europe. If one accepts Marxs premise that work is central to humans as a basic form of self realization then it isnt difficult to understand how the loss of employment can be equally isolating. Although people may feel alienated at work Braverman points out unemployment is even more degrading and isolating. In their study, Your Job No Longer Exists! From Experiences of Alienation to Expectations of Resilience Vickers and Parris suggest We have entered the age of the contingent or temporary worker where we are expected to be pliable and tractable; to fit in (Vickers and Parris, 2007, 114). For example, when a worker is fired from their job, there are often associated feelings of rejection and alienation which can be agonizing. They claimed alienated workers tend to experience similar emotions, including powerlessness and social isolation as well as shock, betrayal, humiliation and shame (Blauner 1964, 101). So as working lives are constantly changing and being altered to suit contemporary society the very concepts that Marx used to portray the evils of capitalism may indeed be helpful in understanding reactions to the loss of that central source of self realization, work. I strongly feel although Marxs original ideas about alienation at work appear overly focussed on 19th century working conditions, particularly in the mass production manufacturing world, the concept is not without merit in understanding how contemporary workers may come to feel a sense of isolation or powerlessness via work. Marx may have taken an overly critical view of capitalism but in doing so he no doubt opened the door for a wider recognition of the importance of worker voice and engendering a sense of belonging or value to individual labour. Braverman has voiced his debt to Marxs work on capitalism and alienation at work, and although he has not contributed much in the way of innovative theories on the topic he can be seen to renew Marxs work in modern society. The Managed Heart demonstrates Hochschilds vigorous application of Marxs alienation theory while condemning the feeling of alienation experienced as a result of the comodification of human emotions. However I have to wo nder whether this comodification of feelings directly results in alienation. Both Bolton and Boyd outwardly reject the idea of emotional labour as contending with wage labour as they believe not all peoples feelings are necessarily comodified during the labour process. They argue that workers have a relatively large amount of emotional choice due to the narrow degree that their emotions can be comodified, and therefore wouldnt experience much alienation at work in the sense Hochschild refers to. Overall I believe in many ways alienation appears to be only of limited use as a concept for understanding contemporary working lives; however through the work of such sociologists as Marx it has been essential in moulding our existing understanding and practices of work. Modern society has a much broader spectrum of work than just mass production in factories but with the work of sociologists such as Gramsci and Braverman who have built on existing ideas of alienation by Marx and others we can continually deepen our knowledge and increase our understanding of contemporary working lives. Word Count: 2,847

The Cask of Amontillado :: Literary Analysis, Allan Poe

Edgar Allan Poe is one of greatest American authors and poets. He is well-known as a master of using irony in his story. â€Å"The Cask of Amontillado† is a horror story about revenge of Montresor upon Fortunato. Fortunato believes Montresor is his good friend, but he ends up with being chained and walled in to the catacombs. There are three types of irony used in this short story: verbal irony, dramatic irony, and situational irony. Using these ironies, Poe wants the readers to understand about Montresor’s â€Å"friendship† with Fortunato. The first irony is verbal irony. Verbal irony is a figure of speech in which what is said is the opposite of what is meant. There are many examples of this kind of irony through this story. The first irony is the name â€Å"Fortunato.† Fortunato’s name suggests good fortune, or of being fortunate, but he is exactly the opposite, he is killed. Another irony is when Fortunato follows Montresor go to the vault, Montresor acts like he cares about Fortunato’s health, â€Å"we will go back; your health is precious. You are rich, respected, admired, beloved; you are happy, as once I was. You are a man to be missed. For me it is no matter. We will go back; you will be ill, and I cannot be responsible.† (1202) But readers know from the beginning of the story, Montresor only wants to kill Fortunato. â€Å"And I to your long life,† (1202) Fortunato has lived out his life already, it is about to be over. Going deeper into the vaults, Fortunato gets more and mo re coughing, and Montresor shows his concern to Fortunato’s health â€Å"Come, we will go back ere it is too late. Your cough—â€Å"It is nothing.†(1202) But Montresor knows that the more he acts as he cares Fortunato, the more Fortunato wants to reach Amontillado-his dark fate. Fortunato is a man who is being blindly led to his death by someone who he feels as an admiring friend, but this friend is actually a person in searching for his own revenge. The second type of irony used in this short story is dramatic irony which irony is when the characters do not know and the people reading the story or watching the play does know. Fortunato appears with an ill-looking â€Å"He had on a tight-fitting parti-striped dress, and his head was surmounted but the conical cap and bells.†(1200) He dresses like a jester, and there are a big joke on him soon.

Address Customer Needs Essay

Task 1: The first customer contact transaction discussed in the Task 1 is when the customer drops in the shop to buy a particular commodity & fetches help from the sales personnel. This is an incident which happened in one of the leading clothing store i.e. Marks & Spencer’s. The customer contact was in person. The duration of the entire transaction was 15 minutes. The customer was unable to fetch a product which suits her requirement. Her need was to buy a pair of navy blue jeans with size 28 inches (Ramsey & Sohi, 1997). She was unable to locate the counter where in the jeans were placed. The person who was doing the customer contact was responsible to handle sales within the store. The line of work or industry they cater to is the merchandise sector. Marks & Spencer’s deals in providing its customer with high end clothes ranging from fashionable tops to formal shirts, sporty t-shirts, jeggings, leggings, skirts, knee length dresses, party wear clothes & lingerie. Yes, there is evidence that, the sales person was prepared for such type of transaction. It is seen that, the sales person deals with such type of transactions every day. Therefore, he has ways to sort out the things & satisfy the needs of the customer. The evidence which was seen in this particular situation was that, he accompanied the customer till the rack where in 28 waist size jeans were kept. He was there with the customer all through her buying process. The listening skills of the sales person were up to the mark. He did his bit to sort out the things at his part. The sales personnel was both listening as well as questioning the customer in order to know the needs of the customer in a well defined manner. The sales person asked the customer the right kind of questions such as the waist size, preferable color, pattern of the pair of jeans, etc. See more: Analysis of Starbucks coffee company employees essay This shows that, the sales person was able to stimulate the thoughts of the customer & provide solutions for the same. In case of this situation, the non verbal communications which were looked upon from the sales person were appropriate to the current problem. In case of this situation some of the nonverbal communications which were used by the sales person were use of his arms, facial expressions, maintaining eye contact with the customers to show case high levels of interest, body movements & postures, etc  (Ramsey & Sohi, 1997). The sort of language which was used by the sales person was apt according to the problems faced by the customer. The customer believed it to be suitable as the sales person was able to resolve the problems in the best possible manner. The customers did not ask for any type of clarification as the language by the sales personal was quite simple to understand & comprehend. There was no different way of talking to the other customers within the store. The sales person used a simple way of knowing the needs of the customers. The sales person communicated with the customer & tried to take feedback from them which helped him to know the needs of the customer in a better manner. No, there was no conflict between the salesperson & the customer. Yes, the salesperson was able to understand the needs of the customer. The tools & techniques used to express empathy with the needs of the customer were done by maintaining fair eye contact, practice empathetic listening, etc. In the end, the need of the customer was satisfied. The customer was happy while moving out of the store. The need of the customer was to buy a 28 waist size navy blue pair of jeans. Initially she was unable to locate the rack which consisted of 28 waist sized jeans. This lead to a problem & the salesperson identified the same to satisfy the needs of the customer (Martin, 2006). The second customer contact transaction discussed in Task 1 refers to a sales call done in a call centre. The customer contact was done over the phone. The duration of the customer contact over the phone was for approximately 7-10mins. The duration of the customer transaction totally depends upon the product or service rendered to the customer. The expert providing the information over the phone would be referred to as the sales & support team who will push the levels of sales. The line of work or industry they are in is the banking industry that provides the financial services to its clients. Yes, there is evidence that the salesperson had prepared for the transaction. The way with which the sales person has been talking to the client portrays the way he has been handling such situations in the past (Ramsey & Sohi, 1997). The listening skills of the sales person were quite empathetic. The sales person cross questioned the client & tried to judge the requirements of the client. The sales personnel used the possible information to tell about the services being offered by him & its usefulness to the client in the near future. Since, it was a sales call carried over phone non verbal  communication techniques could not be observed. The language used by the sales person was a bit complex. The client asked for reconfirmations & clarifications in terms of the meaning of the words, etc. The sales person used the RATER Model to identify the needs of the customer (Martin, 2006). The needs of the customer were divided amongst various categories such as reliability, assurance, tangibles, empathy & responsiveness. There was an agreement amongst the salesperson & the customer. The sales person handled the argument in a very tactful manner. The sales person understood the needs of the customer but was unable to convince the client on certain points. The sales person acted as a patient listener which portrays that he was empathetic towards the needs of the customer. The customer was not fully satisfied with the service provided by the sales person. The type of information which was provided by the sales person to the client was the fair view of all the financial services offered by the same. The information provided was appropriate which helped to identify the own needs of the client. In order to satisfy the needs of the customer either the sales personnel should have forwarded the call to the senior sales person or an in depth analysis of the financial services should have been provided to the client (Jane, 2013). Task2: Collect three different instruments or tools used to collect feedback from customers. Attach screenshots of these instruments in your answer. In a simple report, answer the following questions about each of the three instruments or tools. The three instruments or tools used to collect feedback from customers have been discussed in this section of the report. * Crowd Sound: 1. What information does the instrument or tool collect about the customer? The information which Crowd Sound collects from the customer is in form of a productive dialogue. The dialogue takes into consideration a brief conversation upon the product or service opted for. It is one of the easiest ways to communicate with the customers in order to know their suggestions regarding the product or service. The portal will constantly benefit the organization with the introduction of new ideas, improvements within the existing products, etc. 2. What information does the  instrument or tool collect about the way the organization/product/service satisfied their needs? The information collected by Crowd Sound with respect to a particular product or service is in the form of suggestions or comments produced by the users. This information would help the service provider to moderate its products or services based upon the needs of the customers. 3. In what ways does the instrument or tool allow the customer to provide feedback about the organization/product/service? Crowd Sound has been referred to as an instrument or a tool to collect feedback from its users. The tool collects information in form of vote, suggestions with the help of a customizable widget. This tool is one of the easiest ways to gather feedback regarding on a company’s website or intranet. 4. Overall, is the instrument or tool an effective method of collecting up-to-date and relevant feedback? If yes, why? If no, then what suggestions would you make for improvements? The instrument i.e. Crowd Sound is an effective method of collecting up to date and relevant feedback. This is because, the users of this site has a convenient way to send in their suggestions, feedback, etc. The suggestions are collected in a systematic manner and are moved from one bucket to another. It is the only instrument which provides features such as suggestions, moderation, feedbacks and iPhone compatibility. * Ideaffect 1. What information does the instrument or tool collect about the customer? Ideaffect will provide the customers a portal to share their views, post suggestions & provides feedback about a given product or service. 2. What information does the instrument or tool collect about the way the organization/product/service satisfied their needs? Ideaffect refers to a feedback community where in the users can log in post their suggestions regarding a particular product or service. Ideaffect integrates the website with a particular website through an embeddable feedback widget tab. 3. In what ways does the instrument or tool allow the customer to provide feedback about the organization/product/service? The ways with which Ideaffect allows the customer to provide feedback about the  organization or product or service can be seen with the help of a feedback widget tab attached along the website, page ratings, and single sign on the public API & domain aliasing. 4. Overall, is the instrument or tool an effective method of collecting up-to-date and relevant feedback? If yes, why? If no, then what suggestions would you make for improvements? The tool i.e. Ideaffect is an effective method of collecting an up to date and relevant feedback. This is because of the various features attached to it. Some of the features attached along this portal are single sign on & public API, a dedicated feedback website, feedback widget for the concerned website and page ratings. With the help of this tool, the customer will be able to customize the design, embed the widgets & moderate the SSL connections. * User Voice 1. What information does the instrument or tool collect about the customer? Ser Voice would be referred to as a feedback tool which would help to gather feedback by the users in a well defined manner. The interested parties then can use the information to get answers, share ideas & learn from its mistakes. Some of the features attached along this tool are ongoing discussions, simple sign up, integration with face book (Ioana, n.d). 2. What information does the instrument or tool collect about the way the organization/product/service satisfied their needs? The information which is being collected by this tool is to provide an actionable idea as to how to improve the product (Gregory, 2010). User Voice provides a structured forum to its users for voting a particular product or service. 3. In what ways does the instrument or tool allow the customer to provide feedback about the organization/product/service? The various ways with which the tool i.e. User voice allows the customer to provide feedback about the product or service is with the help of feedback forums (which allows the users to post blogs, suggestions, etc), providing support systems, etc (Buleen, 2013). User Voice provides a support system which allows the users share stories as well as understands the customer’s blog. All this is done by building a tool which connects the customers with what is important & what does he want. 4. Overall, is the instrument or tool an effective method of collecting  up-to-date and relevant feedback? If yes, why? If no, then what suggestions would you make for improvements? The instrument i.e. User Voice is an effective method of collecting an up to date as well as relevant feedback. It delights its customers with the help of customer support. A help desk was launched in the year 2011 which made it one of the powerful portals to collect the information & provide a solution for the issue. References Buleen, C 2013, Body Language Sales Tips, viewed on 8th January 2013, . Gregory, A 2010, 10 Customer Feedback Tools to Help You Improve Your Client Relationships, viewed on 5th January 2013 . Ioana, B n.d., â€Å"THE USE OF READING NONVERBAL MESSAGES FROM CUSTOMERS†, University of Bacau Faculty of Economic Sciences. Jane, M 2013, Customer Empathy, viewed on 8th January 2013, . Martin, S 2006, Heavy Hitter Selling: How Successful Salespeople Use Language and Intuition to Persuade Customers to Buy, John Wiley & Sons, US. Ramsey, R & Sohi, R 1997, â€Å"Listening to Your Customers: The Impact of Perceived Salesperson Listening Behavior on Relationship Outcomes†, RESEARCH NOTE.

Ben Carson Essay

English 52 3:00pm class Faith Ben Carson today is a neurosurgeon that once was just a young black kid from the ghetto with no knowledge of anything the world. Today he is one of the most inspiring person in the world, he was the first neurosurgeon to separate conjoined twins from the head, without bleeding to death. He had no dad, and a mom with psychiatric problems. He faced a hard teenage and childhood, in his life he faced problems from racism, anger management, and poverty. This book shows us how having faith with no fear of the unknown, this book ould lead anyone to have a successful spiritual life and career. His faith led him to go through all the struggles and come out successful. Ben Carson had different experiences throughout his childhood, and having faith led him to go through struggles. When he was just a boy, his father left him, his brother, and mother, because of another family he had. As a child Ben tried to figure out why his father had left them for another family, Ben used church as a way to escape his problems.He began to really have faith, when he heard the preacher talk about a missionary doctor; from then on, his faith set him on a path to become a doctor. There also came a time where his faith was put to the test. At 14 years old he struggled with a bad temper. All the hate he felt from his dad leaving him was in his heart, and he had never let it go. One day at school, he sat listening to classical music when one of his friends made fun of him and was going to change the music.Carson, with all the hate he had, he pulled out a pocket knife he had bought and aimed for his stomach, he hit his friend’s belt buckle. He ran home and thought to himself he was crazy. He got home and locked himself in the bathroom and prayed to God to take his temper away and he prayed and sang, â€Å"Jesus is All the World to Me. † From then on his faith only became stronger, and whenever he felt anything negative, going back to this moment made him feel better. God gave him a second chance to life and make more of it. From then on, he knew he was going to be an instrument of God to save people.When he went on a job for the university to recruit students with his current wife, he almost had an accident while falling asleep on the wheel; he felt relieved and thanked God for helping and giving him yet another chance to life. His struggle through Yale University, when he couldn’t find a job, his faith and willingness helped him find one. Even in his junior year, when he had no money, he walked through the university, thinking and asking God how he was going to make it through, and, just like that, he found 10 dollars in the ground. He knew God was guiding him through and watching over him.In another school year, when he also went through rough economic times, he then again walked through his campus to see if he would find money again, but, no luck, his university did a test of honesty and said that all of the test the c lass had taken, had been burned in a fire his whole class, there were notices posted some of the students just said, that they will just say they did not see the post. Carson was the only one left and the teacher and a photographer came to take the picture of the only honest student in class and right then and there the teacher handed him a 10 dollar bill.As he grew older and became a doctor during surgeries and he felt lost his faith helped him and believed God would guide his hands and even though he did have times, he failed, his surgeries he had faith, that made him strong to overcome it. At the end without faith he wouldn’t be where he is at today. In my life, without faith I wouldn’t be where I am right now. Ever since I read this book, it has inspired my faith in a spiritual and professional way. I have gone to church more often and found the peace I was looking for.I no longer have temper issues, either. I have been more successful in my job and will soon be ge tting another job. I have been dedicated more, and I don’t make sudden decisions, which only benefits me. My faith has also made me outgoing in my career. I never give up finding a solution to a problem. There’s a saying that says â€Å"faith can move mountains. † I believe that Ben Carson is a perfect example of this, and it’s an example that I am following step by step in school and work. When I feel frustrated and ngry, I let my faith intervene and help me get through my own struggles, My marriage has also gotten much better. I have set my life goals based on this book and I know I could achieve them. There is a saying that says faith is the last to die, and that’s the difference between hope and faith. I believe those who hope wait around for things to come out good or wait for things to be handed to them are the ones who never step to the world of the unknown because of fear and like of faith. But with faith you have to put in your work and no t give up on your goals.Ben Carson made it from the ghetto to being a successful, respected Neurosurgeon; because of his faith, he never once stopped believing in himself. His mom’s faith in him also helped; she knew he was going to be special. I believe we all have our destiny this life and that God has set a path for us, our choices, decisions and faith are the ones that decide our path. I will follow my own path just as Ben Carson did; I do not where it will take me, but I know that faith will keep me on the right path. Because faith is the last thing to die.